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dc.contributor.authorHsieh, Chang-ming
dc.date.accessioned2018-10-16T20:17:58Z
dc.date.available2018-10-16T20:17:58Z
dc.date.issued2017-05-30
dc.identifier.issn0303-8300
dc.identifier.other10.1007/s11205-017-1664-7
dc.identifier.urihttp://hdl.handle.net/10027/22752
dc.descriptionPost print version of article may differ from published version. The final publication is available at springerlink.com; DOI:10.1007/s11205-017-1664-7en_US
dc.description.abstractThis article examines the role of perceived importance of service elements, or importance weighting, in client satisfaction measures. Drawing on the debate over importance weighting in the life satisfaction literature, this article assesses the adequacy of and the need for importance weighting in client satisfaction measures. Based on a client satisfaction survey (N = 156), the current study explored 1) whether or not all service elements of homecare services were considered equally important, and 2) whether or not the relationships between overall satisfaction with homecare services and satisfaction with various service elements of homecare services varied significantly across perceived importance of service elements. Findings showed that 1) not all service elements of homecare services were considered equally important, and 2) relationships between overall satisfaction with homecare services and satisfaction with various service elements of homecare services varied significantly across perceived importance of service elements. The findings support the incorporation of perceived importance of service elements into client satisfaction measures.en_US
dc.language.isoen_USen_US
dc.publisherSpringer Verlagen_US
dc.subjectClient satisfactionen_US
dc.subjectConsumer satisfactionen_US
dc.subjectMeasurement developmenten_US
dc.subjectSurveyen_US
dc.titleImportance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literatureen_US
dc.typeArticleen_US
dc.identifier.citationHsieh, C. M. (2018). Importance Weighting in Client Satisfaction Measures: Lessons from the Life Satisfaction Literature. Social Indicators Research, 138(1), 45-60. doi:10.1007/s11205-017-1664-7en_US


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